Delivery & Shipping
Shipping Location All orders are shipped from our warehouse in mainland China.
Delivery Time (EU Region)
- Standard Shipping: Estimated 10–18 business days
- Expedited Shipping: Estimated 5–10 business days
The above times are estimates and do not include customs clearance. Cross-border parcels may experience additional delays due to customs inspections at the destination, which are beyond the merchant's control.
Shipping Fees
- Western Europe (Germany, France, Italy, Spain, etc.): Standard $4.20 / Expedited $5.00
- Eastern Europe (Poland, Czech Republic, Hungary, etc.): Standard $3.80 / Expedited $4.60
Customs and Taxes Parcels may be subject to import duties and Value Added Tax (VAT) in the destination country, and these fees are the responsibility of the buyer. We recommend checking with your local customs office for applicable tax rates before placing an order.
Order Tracking After shipment, you will receive a confirmation email with a tracking number, allowing you to track the parcel's status in real-time on the carrier's official website.
Returns and Cooling-off Period In accordance with the EU Consumer Rights Directive, you have the right to return goods without reason within 14 days of receipt. Please refer to our refund policy for details.
Contact Us For any delivery-related questions, please email: alixgb@zohomail.cn